Volkswagen Commercial Warranty
Our commitment to keeping you moving
Volkswagen Commercial Vehicles warrants that your vehicle will be free from manufacturing defects. Your warranty covers:
- The repair or replacement of defective parts according to technical requirements determined by the Manufacturer.
- The repair of any consequential damage to standard components caused by a manufacturing defect.
- The labour costs of removing and installing parts for warranty repairs at any Volkswagen Centre. You may be charged, at the Van Centre’s discretion, for any extra work caused by modifications to your vehicle, such as removal and refitting of a tow-bar that has been fitted after manufacture.
- Your warranty applies to the base vehicle only. It does not cover any special fittings, conversions or additional bodywork.
Any defect must be reported to a Van Centre as soon as it is discovered. This must of course be within the warranty period.
Replacement parts
All our original replacement parts carry a warranty for a period of two years with unlimited mileage from the date of purchase.
We’ll let you know which items have a longer warranty when you buy your vehicle. Any parts fitted under the terms of the vehicle warranty will be covered for the remaining period of the vehicle warranty
Accessories
Volkswagen Commercial Vehicles approved, supplied and fitted accessories are covered by the vehicle warranty which may extend up to three years/unlimited mileage provided that they are ordered and included in the purchase price of the vehicle at the date of delivery.
Most Volkswagen Commercial Vehicles approved accessories that are supplied and installed after delivery include two years’ warranty. For further details please check the length of the accessories’ warranty with your local Van Centre.
Paintwork protection
Your vehicle warranty covers any manufacturing defect in paintwork, starting from the date of registration, for a total of three years.
Paintwork defects can be fixed free of charge under warranty if:
✔ You report the defect to a Volkswagen Van Centre within your warranty period.
✔ You tell a Volkswagen Van Centre about the defect as soon as you detect it to ensure there is no further deterioration.
✔ The defect was not caused by external influences such as accident damage, industrial fallout or pollution or insufficient care or maintenance.
Vehicle conversions
Where your vehicle has been converted by a third party, warranty claims will only be accepted in connection with parts of the vehicle that have not been modified by and are not affected by the conversion.
Anti-perforation warranty
Your new vehicle is manufactured with full protection against rust attacking the internal cavities from the inside to the outside and will be covered for 12 years starting from the date of first delivery. Some Amaroks are covered for six years. Please check with your local Van Centre if you are unsure of the length of your anti-perforation warranty.
If this protection fails while your vehicle is under warranty, your Van Centre will fix free of charge, providing that:
- The defect is reported to a Van Centre as soon as it's discovered and within the warranty period.
- Your Van Centre must determine that the rust has stemmed from within the internal cavities and is the result of a manufacturing defect.
- The perforation is the result of a defect in manufacture or workmanship and has not been caused originally by external influences such as accident damage, neglect, insufficient care or by external rusting.
- All body repairs will be carried out promptly in accordance with our specification and procedures, using only approved parts and materials.
Have a question about the warranty on your VW Van?
Get in touch with our expert team today!