Caring, Honest & Proud Customer Care at Swansway Group Learn more about our Customer Care
Mr Smyth
Making your customers happy is the only sure way for a business to survive, happy customers come back again and again and they tell their friends and colleagues about the experience. Michael Smyth Chairman of Swansway Group

Customer Care at Swansway Group

We really hope that you should never need us on your car journey with us, however if you do, we're always happy to help.

History of Swansway group timeline, featuring dealership openings and business expansions
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Our values of Caring, Honest and Proud are very important to us.

Our Customer Service Team welcome your feedback, both positive and negative; it enables us to see the things we’re doing well and also, the things we’re not doing so well.

Of course, we try our hardest to give our customers the best possible service, all the time; however, we’re honest and we do realise that, from time to time, things go wrong.

If you’ve not been completely satisfied with anything we’ve done for you, then we’d like you to tell us about it. If you need to complain, then, in the first instance, we recommend that you get in touch with the Head of Business at the dealership concerned. If their response or actions fall short of your expectations, then please let Liz, our group customer liaison manager know.

You can email Liz on or call her directly on 01270 864354

Marketing Preferences

We would love to be able to keep you up to date with products and services that we think would be of interest to you. Don’t worry, we won’t bombard you with information. If you do want to receive the latest news about products, services or offers from Swansway, please tick the appropriate box.

By giving us your contact details you’re consenting to receive updates every now and again about interesting Swansway things.

We may occasionally pass on your details to organisations we think you might be interested in, but only people we trust and work closely with.

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