Commission Enquiries
On 30th March 2026 the FCA confirmed the details of their motor finance redress scheme for customers who were treated unfairly when purchasing a vehicle using motor finance between 2007 and 2024.
Details of the scheme and whether customers are eligible for compensation are detailed on the FCA website. The web page contains the process and template letters that you can use. Please follow the link to access the webpage :- Car finance claims | FCA The redress scheme is to be co-ordinated through the lenders.
Lender | Web page |
Black Horse/JLR | https://www.blackhorse.co.uk/help/complaints/motor-commission-complaints.html
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VWFS (Audi/VW/SEAT/VWCV) | |
Honda | |
Stellantis (Fiat/Jeep/Citroen/Peugeot) | https://www.stellantisfinancialservices.co.uk/support/faqs/complaints |
Northridge | |
Mann Island | |
MotoNovo | https://customer.motonovofinance.com/motor-finance-commission-complaints |
If you have an enquiry about your Finance Agreement please complete the below form in order for us to attempt to locate the information you will need to register for the redress scheme, alternatively you can email us on [email protected]
Please note that Swansway Garages Ltd Data Retention Policy is 7 years, so if your purchase/agreement is prior to 1st January 2018 we will not have the information available for you. In such instances you may be able to locate the lender concerned from your bank account statements at the time of the transaction.