Once you have chosen a car and are happy with the test drive, you are ready to place an order. This is a simple online process and will be done by the Motability Specialist at the dealership. See what our customers think about the ordering process in our video clip.
To do this, you will need to bring with you:
You will need to be there to place the order yourself, unless you have a legal appointee to represent you.
As part of the ordering process, you and your drivers will need to sign a Statement of Responsibilities. This document simply confirms that you understand and agree to abide by the Scheme rules around car usage .
If your car has an Advance Payment it will need to be paid in full to us either before or on the day you collect your new car. In some cases, according to individual dealership policies, your dealer may ask for a deposit to be paid when you are ordering your new car. Any deposit paid will be deducted from the Advance Payment you need to pay when collecting your car.
If you wish to pay by personal cheque, this should be given to your dealer at least seven days in advance of collecting your car, to allow time for funds to clear.
CP50s are required if you live on the Isle of Man. This is a Payment Authority signed by yourself, authorising the Isle of Man Department of Social Security to pay the Higher Rate Mobility Component of the Disability Living Allowance directly to us. Your CP50 should be stamped at any Social Security office.
All other customers have their payments authorised via an automated process by the relevant benefits agency, and so do not require a CP50.
Once we have submitted your order, the Motability team will automatically receive it for processing. Once processed, they will send you an acceptance letter containing your Personal Identification Number (PIN). This will take around a fortnight. Please keep your PIN in a safe place as you will need it when you collect your car. At that stage, we will ask you to key in your PIN number at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions.
Delivery times vary from model to model so please stay in touch with us in case there are delays.
We offer a firm ‘price guarantee’ to our customers, which means the price you agree with us when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.
Your allowance will be held by the Department for Work and Pensions (DWP) or Veterans UK one week prior to the date we expect you to take delivery of your new car. This allowance will be repaid to you by the DWP once you have collected your new car.
Taking delivery of your new Motability car is an exciting moment for every Motability customer. To make the process as worry-free as possible, there are a few things you can do to plan ahead.
You or your appointee must be at the dealership to sign for the new car. If you are not well, please get in touch with your Motability Specialist and agree another date. A nominated driver cannot collect the car without you. The only exception to this is for WAV customers who have arranged their vehicle to be delivered to their home.
When you pick up your new car you'll need to key in your Personal Identification Number (PIN) at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions. Your PIN will be sent to you with your customer acceptance letter, approximately two weeks after you have ordered your car.
If you've lost, or not received your PIN, don't worry because you can still pick up your car on time. Simply follow one of these simple steps:
Please remember to tell your Motability Specialist in advance if you don’t have your PIN.
Make sure you check your car before you enter your PIN.
By entering your PIN you are accepting your car and beginning your lease agreement.
And then you’re ready to go!