People sitting in the rear of the car

Ordering and Collecting

Ordering and collecting your new Motability car are the most exciting parts of the process, below we’ve outlined exactly what to expect so you can enjoy the process knowing what’s coming next.

  1. Choose the right car for you - Search our range of offers available, our Choosing a Car guide can help you create a shortlist of vehicles that would work for your needs.
  2. Visit a Motability Dealership - Once you have an idea of the type of car you want, make an appointment with one of our friendly Motability Specialists at your local dealership.
  3. Order Your New Car - At the end of your appointment, if you love the car and are ready to place an order, your Motability specialist will place the order for you at the dealership.
  4. Collect Your New Car - When your car is ready to be collected your Motability specialist will be in touch to arrange a convenient day for you to return and handover your new Motability car.

Delivery of your Motability car

Taking delivery of your new Motability car is an exciting moment for every Motability customer. To make the process as worry-free as possible, there are a few things you can do to plan ahead.

Planning for Delivery Day

You or your appointee must be at the dealership to sign for the new car. If you are not well, please get in touch with your Motability Specialist and agree another date. A nominated driver cannot collect the car without you. The only exception to this is for WAV customers who have arranged their vehicle to be delivered to their home.

1. Your PIN

When you pick up your new car you'll need to key in your Personal Identification Number (PIN) at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions. Your PIN will be sent to you with your customer acceptance letter, approximately two weeks after you have ordered your car.

  • If you've lost, or not received your PIN, don't worry because you can still pick up your car on time. Simply follow one of these simple steps:
  • If you have more than two weeks to go, you can get in touch with your Motability Specialist who will arrange for a new PIN to be posted to you.
  • If you can remember the password you gave to your Motability Specialist when you placed your order, they can access the PIN for you. This is usually your mother’s maiden name.
  • If you are unable to recall your password or your Motability Specialist doesn’t have a mobile number for you, they can call Motability and they will ask you a few security questions over the phone.

Please remember to tell your Motability Specialist in advance if you don’t have your PIN.

2. Checking your car

Make sure you check your car before you enter your PIN. By entering your PIN you are accepting your car and beginning your lease agreement.​

3. Before you ‘sign:’

  • We will always give you a tour of the car and explain all the features.
  • Check that you and/or your nominated drivers are on your new insurance cover note.
  • We will check that we have your correct contact details so we can contact you during your lease with important information such as service reminders.

Frequently asked questions: