Ordering Your Motability Car

Once you have chosen a car and are happy with the test drive, you are ready to place an order. This is a simple online process and will be done by the Motability Specialist at the dealership. See what our customers think about the ordering process in our video clip.

To do this, you will need to bring with you:

  • Your driving licence if you wish to drive
  • Certificate of entitlement from either DWP or SPVA
  • Proof of address (e.g. recent utility bill or bank statement)
  • Named drivers’ driving licences and consent for their details to be checked against the DVLA driver licence database (if your named driver is unable to come with you to the dealership, they must complete a Driver Consent Form)
  • Details of any previous accidents and driving convictions that you or your named drivers have.

You will need to be there to place the order yourself, unless you have a legal appointee to represent you.

Contact Us To Find Out More

Frequently asked questions:

What is a statement of responsibilities?

As part of the ordering process, you and your drivers will need to sign a Statement of Responsibilities. This document simply confirms that you understand and agree to abide by the Scheme rules around car usage .

When do I pay my advance payment?

If your car has an Advance Payment it will need to be paid in full to us either before or on the day you collect your new car. In some cases, according to individual dealership policies, your dealer may ask for a deposit to be paid when you are ordering your new car. Any deposit paid will be deducted from the Advance Payment you need to pay when collecting your car.

If you wish to pay by personal cheque, this should be given to your dealer at least seven days in advance of collecting your car, to allow time for funds to clear.

What is a CP50?

CP50s are required if you live on the Isle of Man. This is a Payment Authority signed by yourself, authorising the Isle of Man Department of Social Security to pay the Higher Rate Mobility Component of the Disability Living Allowance directly to us. Your CP50 should be stamped at any Social Security office.

All other customers have their payments authorised via an automated process by the relevant benefits agency, and so do not require a CP50.

How do I get my Motability pin number?

Once we have submitted your order, the Motability team will automatically receive it for processing. Once processed, they will send you an acceptance letter containing your Personal Identification Number (PIN). This will take around a fortnight. Please keep your PIN in a safe place as you will need it when you collect your car. At that stage, we will ask you to key in your PIN number at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions.

How long does it take to get a Motability vehicle?

Delivery times vary from model to model so please stay in touch with us in case there are delays.

We offer a firm ‘price guarantee’ to our customers, which means the price you agree with us when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.

When is the Motability allowance exchanged?

Your allowance will be held by the Department for Work and Pensions (DWP) or Veterans UK one week prior to the date we expect you to take delivery of your new car. This allowance will be repaid to you by the DWP once you have collected your new car.

Delivery of your Motability car

Taking delivery of your new Motability car is an exciting moment for every Motability customer. To make the process as worry-free as possible, there are a few things you can do to plan ahead.

Planning for Delivery Day

You or your appointee must be at the dealership to sign for the new car. If you are not well, please get in touch with your Motability Specialist and agree another date. A nominated driver cannot collect the car without you. The only exception to this is for WAV customers who have arranged their vehicle to be delivered to their home.

More about carers and appointeesMore about nominated / named drivers

 1. Your PIN

When you pick up your new car you'll need to key in your Personal Identification Number (PIN) at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions. Your PIN will be sent to you with your customer acceptance letter, approximately two weeks after you have ordered your car.

If you've lost, or not received your PIN, don't worry because you can still pick up your car on time. Simply follow one of these simple steps:

  • If you have more than two weeks to go, you can get in touch with your Motability Specialist who will arrange for a new PIN to be posted to you.
  • If you can remember the password you gave to your Motability Specialist when you placed your order, they can access the PIN for you. This is usually your mother’s maiden name.
  • If you are unable to recall your password or your Motability Specialist doesn’t have a mobile number for you, they can call Motability and they will ask you a few security questions over the phone.

Please remember to tell your Motability Specialist in advance if you don’t have your PIN.

2. Checking your car

Make sure you check your car before you enter your PIN.

By entering your PIN you are accepting your car and beginning your lease agreement.​

3. Before you ‘sign:’

  • We will always give you a tour of the car and explain all the features.
  • Check that you and/or your nominated drivers are on your new insurance cover note.
  • We will check that we have your correct contact details so we can contact you during your lease with important information such as service reminders.

And then you’re ready to go!