Aftersales advisor showing a customer our service plan at Peugeot

Join Our Team as a Service Advisor

Getting vehicles back on the road

Are you passionate about providing exceptional customer service and ensuring a smooth experience for clients? If so, a career as a service advisor might be the perfect fit for you. Service advisors play a crucial role in the automotive, retail, or other service industries, acting as the liaison between customers and the service department.

What to Expect in the Role of a Service Advisor

Customer Interaction

As a service advisor, you'll have the opportunity to interact with a diverse range of customers on a daily basis. Whether it's greeting them upon arrival, discussing their service needs, or providing updates on the progress of their vehicle, excellent communication and interpersonal skills are essential.

Service Coordination

You will be responsible for scheduling service appointments, coordinating with the service department, and ensuring that the customer's needs are met efficiently and effectively. This involves managing work orders, providing cost estimates, and maintaining clear and organised records of each customer interaction.

Product Knowledge

Service advisors are expected to have a strong understanding of the services offered by the business, including maintenance procedures, repair options, and service packages. This knowledge allows you to provide informed recommendations to customers based on their specific needs.

Sales and Upselling

While the primary focus is on meeting the customer's service requirements, service advisors also have the opportunity to recommend additional services or products that may benefit the customer. This aspect of the role involves understanding customer needs, presenting relevant options, and providing a high level of customer service throughout the sales process.

Wrexham VW Service Advisor qoute

Why join the Swansway Motor Group family:

  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family
Happy workers

Join Our Team of Service Advisors

If you're ready to embark on a career that combines customer service, problem-solving, and a dynamic work environment, consider joining our team of service advisors. We are committed to providing a supportive and growth-oriented workplace where your skills are valued, and your contributions make a real difference to our customers' experiences.

Ready to take the next step? Explore our current vacancies and start your journey as a service advisor today!

Discover your next role as a Service Advisor

Don’t see the role you’re looking for? Register your interest for any new vacancies when they go live.