So you can relax when your car is in for service, maintenance or repair, knowing it’s in the safe hands of experts who have the latest Volkswagen training and access to our advanced tools and technology
|Why does it need to be done?||What happens if it's not done?||What do we do?||How often does it need to be checked?||Benefits of having it done:|
|Air Conditioning Refresh||Your air conditioning system can become full of bacterial and
fungal contamination. A refresh treatment disinfects the evaporator and air
ducts safely and effectively.
||Bacterial build-up in the ventilation system not only smells
bad, it leads to poor airflow. This means you breathe in bacteria and allergens
which could irritate your eyes and nose.
||Our expert technicians give your air conditioning system an ultrasonic anti-bacterial and odour treatment that eliminates microbial, fungal and bacterial contamination.||Every 12 months.||Removes any bacteria and bad smells from the system, leaving the
air clean and fresh.
|Air Conditioning Service||Your air conditioning system can lose up to 10 per cent of its
gas each year. Unless it's replaced the system will be less able to keep you
cool and refreshed.
||The system will continue to lose gas, become less efficient and
lead to increased fuel consumption. It will eventually fail and need
||We drain and recharge the system; check hoses, filters, belts
and connections; and make sure the compressor and condenser are working
||Volkswagen recommends every 2 years.
||Keeps you fresh, alert and safer and maintains the mechanical integrity of the system.
|Air Filter Replacement||Your air filter stops dirt and dust particles entering the
engine. Just like your vacuum cleaner, it needs to be kept clean to work
||Fresh air is vital for your car's engine to perform well. If the
air filter is not replaced when needed it could lead to a drop in performance
as the engine tries to 'breathe' through a dirty filter. Your car could then be
difficult to start.
||We remove the old filter; check and clean the housing and hoses;
then fit a new filter.
||Changing it is part of a major service.
||Optimises engine performance and fuel economy and maintains the mechanical integrity of the engine.|
|Battery Replacement||A fully charged battery supplies around 12.6 volts. If this
falls to 12.0 volts, the state of charge drops from around 100% to around 25%.
Conductivity is reduced by low temperatures, so if your battery is not holding
its charge your car may not start in cold weather.
||Sludge builds up in the bottom of the case and can short the
cell out. Deep discharges, heat, vibration, over-charging, under-charging or
non-use all speed up the ageing process. In the end, if not replaced the
battery will fail, and one day your car won't start.
||We check the battery's ability to hold its charge. We may need
to replace the battery if it's not holding a charge, or look at why it's not
charging when you drive.
||At every service.
||Peace of mind knowing your battery is holding its charge and
will start reliably.
|Brake Fluid Change||Brake fluid must
withstand operating temperatures of up to 230°C but over time absorbs water
which boils at 100°C. As the water boils, it turns to compressible vapour which
means you won't be able to brake as efficiently.
||If too much
moisture builds up, the brake fluid can boil while you're braking, seriously
affecting performance. It can cause the brakes to fail. A spongy feel to the
brake pedal shows you this has started to happen.
||We check the level
and look for leaks. We drain the system and fill it with new brake fluid. We
test the system and record it in your service book.
||At year 3 and every
2 years after that.
||Peace of mind
knowing you'll be able to stop effectively.
Prevents contamination that could lead to a more expensive repair
|Brake Pads and discs||When you brake, the brake discs that rotate with the wheels are
gripped by brake pads, slowing the car down. Both discs and pads can become
worn and corroded, so it's vital they are checked regularly for your safety.
||If your brakes aren't maintained regularly you won't be able to
brake as efficiently. As well as reduced stopping power, worn or corroded brake
parts can make your car vibrate and become really noisy.
||We measure the brake pad wear level. If the pads or discs are
worn, corroded or warped we will let you know so we can arrange to replace
them. It is not always necessary to remove the wheels to check the brake pads
(pad wear/thickness, disc condition), but where a further detailed inspection
is required (or if the wheel does not allow full visibility) the wheel(s) may
||At least once a year.
||Peace of mind, knowing your brakes are in good working order to
keep you (and other road users) safe
|Bulb replacement||Bulbs need changing when they become defective. It's important
you check all your lights regularly to ensure road safety. You could be stopped
by police if your lights and indicators are not working correctly.
||If a headlight is out, you won't be able to see the road ahead
properly. If a brake light is out the person following you may not stop in
time. You could also be stopped by the police and issued with a fixed penalty
or vehicle defect rectification notice.
||We'll check all your bulbs to ensure they're working correctly,
free of charge. We'll tell you if any need replacing and usually we replace
them free, as part of our Service Promise. We'll give competitive quotes for
other types of bulbs, such as LED or Xenon lights.
||Replace when faulty.
||Maintains best possible vision in the dark and poor light
conditions such as fog
Increases visibility and signals your driving intentions to other drivers
We promise to fit exterior bulbs (average part price less than £7) bought from us free of charge.
|Cambelt change||The cambelt is one of the hardest working parts in your engine,
driving major parts of the engine and keeping everything synchronised. Changing
it prevents snaps, cracks and tears which in turn minimises the risk of major
||The belt can go slack, making it snap or jump. This can cause
severe damage to the engine. Your car will break down and could be very
expensive to repair.
||We strip down the relevant parts of the engine and renew the
cambelt and cambelt tensioner. Then we reassemble the engine and road test your
||4 - 5 years (4 years for cars registered before September 2009,
5 years thereafter). This may need to be changed sooner for high mileage
||Peace of mind knowing excessive wear to your engine and the risk
of snapping of the belt have been minimised and that your engine life is
2-year parts and labour warranty on Volkswagen parts fitted after the manufacturer's warranty has expired.
|Constant velocity boot replacement||The constant velocity (CV) joint transmits gearbox speed evenly
to the wheels. It needs to be well lubricated and protected by the CV boot
which surrounds it, keeping lubricating grease in and moisture and dirt out. If
the CV boot is worn or damaged, the CV joint will become noisy and less
||If the boot is damaged, lubricating grease will be lost. Dirt
and water will get into the joint and corrode the internal bearings. The CV
joint could fall apart, which would make your car dangerous to drive. It's also
an MOT test requirement that it is in good condition.
||We check the CV boot is in good condition. If it needs replacing
we access the CV joint and then refit a new CV boot, re-greasing the joint at
the same time.
||At every service and MOT test.
||You will satisfy an MOT test requirement, keeping you legal and
Protect the CV joint from failure, giving you a smoother, quieter drive
We give a 2-year parts and labour warranty on Volkswagen parts fitted after the manufacturer warranty has expired.
|Diesel fuel filter replacement||Your engine's fuel filter removes
dirt, rust, water and other contaminants from the fuel entering the engine. It
could become blocked if not serviced.
||Clean fuel is vital for your car's
engine to perform efficiently. Failure to replace the fuel filter when needed
could lead to a drop in performance and could mean your car won't start.
||We remove the filter from the fuel
system and replace it with a new one.
||At the recommended age or mileage
||Optimised engine performance and fuel economy
Maintains the mechanical integrity of the engine
Included in a major service. Special offer price with our Fixed Price Servicing for Volkswagens 3-10 years old, up to and including 2.0-litre engines.
|DSG transmission oil and filter change||This sophisticated piece of engineering needs regular oil
changes. The smooth two-clutch system is computer-controlled with very fine
engineering tolerances. If the gearbox oil is dirty it will damage the other
parts and affect the performance.
||Dirty oil can overheat the gearbox or cause the clutches to burn
out. This will lead to poor gear selection, loss of power and transmission
||We check the gearbox for leaks, drain it and replace the oil
filter* before filling it with high quality gearbox oil to Volkswagen approved
*Only on applicable vehicles
|The oil, every 40,000 miles, the filter may need to be changed
||Saves on costly gearbox repairs
Improves your car's performance
Keeps your warranty valid for any repairs to parts related to the gearbox
|Exhaust replacement||Exhaust systems degrade over time due to their operating
condition and working environment. Water in the exhaust gases, coupled with
road water, salt and dirt attack the metal and cause it to corrode, eventually
leading to a leaking exhaust.
||It can lead to excessive noise in the car as well as the
possibility of exhaust fumes in the cabin. You could also be stopped by the
police and issued with a fixed penalty notice or a vehicle defect rectification
We'll check the operation of your exhaust system and ensure it's secured correctly and operating within the required limits. We'll also perform an emissions test during every MOT test.
|Every service and MOT test or if it's particularly noisy.||Silences engine noise and cuts emissions
Removes combustion by-products from the engine and vents them away from the vehicle
We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts? from any garage within 5 miles
Our exhausts are covered by a 2-year parts and labour warranty on parts fitted after the manufacturer's warranty has expired.
|Four-Wheel Alignment||To ensure even tyre wear and correct handling of your car. This should be done if you're worried about uneven wear or the effects of an impact you've had (hitting the kerb or a pothole, for example).||Your car may pull to one side, the steering wheel may vibrate
and you may have to keep adjusting the steering to keep your car travelling
||We perform an Express Visual Check (EVC) for wear and tear. We
then check the tracking, caster, camber and thrust angle of your wheels on our
Four Wheel Alignment machine, adjusting anything as required. We then retest
your car and road test it before giving you an accurate diagnostic print-out.
||When necessary.||Bumps are more efficiently absorbed for a smoother ride
Fuel economy and road handling are improvedUneven tyre wear is reduced
|Four-Wheel Drive Oil Change||Four-wheel drive oil operates in a tough environment. The
multi-plate clutch wears the oil over time and so it needs replacing to
maintain efficiency. Clean oil ensures the components in the four-wheel drive
system are always in peak operational condition.
||Four-wheel drive oil works very hard to maintain the lubrication of the multi-plate clutch. If this oil is left unchanged it becomes dirty and worn out, which means it can't lubricate the clutch correctly eventually leading to system failure.||We remove the oil from the system and replace it with fresh oil of the correct grade to the correct level.||Every 40,000 miles.
||Improved system response
Correct lubrication of system components
Prolonged component life expectancy
|MOT Test||It's the law. The
Ministry of Transport requires all vehicles to meet a minimum safety standard.
||It's illegal to
drive your car without a valid MOT test certificate. You can be fined and get
points on your licence. Without a regular safety check you could be driving
around in a car that's a risk to you and other road users. If you had an
accident, your insurance policy for the car could be void.
||We give your car
the care and expertise of a Volkswagen Authorised Repairer for the standard MOT
test fee you would pay at any other MOT test centre. If your car needs any
further work to pass the test, we'll ask you first. Any parts we use will have
a 2-year parts and labour warranty on parts fitted after the manufacturer's
warranty has expired*.
*Excludes wear and tear items.
|Every year, once
your car is 3 years old.
||Peace of mind
knowing your car has been checked by a trained technician as safe and legal to
|Petrol Engine Spark Plug Replacement||Spark plugs operate in an extreme environment of high
temperatures and high pressures. Over time they degrade and become less
||A powerful electric spark is needed to ignite the mixture of fuel and air in your engine. If a spark plug is used too long it is less able to ignite this mixture, leading to an inefficient engine and lack of performance. This can cause potential engine damage and means you use more fuel.||We remove the spark plugs from the engine, inspect them (they
can tell us a lot about how your engine's performing) and replace them with new
||We replace them at every major service.
||Your Volkswagen will continue to start reliably
Optimised engine performance and fuel economy
|Service||Having your car serviced regularly will ensure it stays in peak
condition, making sure you get optimum performance and endurance from all
||Your car's reliability and efficiency may be affected. And
without a regular check, problems may go unnoticed, resulting in higher repair
costs. Also, you don't get a Volkswagen stamp in your service book, which can
affect the price that buyers are willing to pay for your car when you want to
||Volkswagen trained technicians, using specialist tools and
technology, carry out the recommended service, tailored to your car. We will
replace the filters and lubricants specified and road test your car before
recording the service in your service book.
||Most Volkswagens: 10,000 miles/12 months.
Longlife Servicing: when service indicator light is on
|You will have a Volkswagen service history recorded with a
Volkswagen stamp in your service book
You have peace of mind that your car is in good condition
You can pay for your servicing using a Service Plan
|Shock Absorber Replacement||Shock absorbers use hydraulic fluid to dampen the rebound of the
suspension springs when you drive over a bump or hole. Without them your car
would bounce around and be hard to control. A good shock absorber also prolongs
the life of other suspension parts and drive systems such as the springs and
||If your shock absorbers fail your car will be very unstable and
difficult to drive. A worn or leaking shock absorber can affect the safety of
your braking and handling. No surprise then that they are a legal requirement
and checked in your MOT test.
||We check for worn and leaking shock absorbers whenever we
service your car. If any one isn't working correctly we tell you it should be
||At every MOT test and service.
||Ensures that shock absorbers continue to do their job of
absorbing pressure from bumps, making the car comfortable and safe to drive
Reduces stress on other mechanical parts helping them last longer
Prevents wear on the chassis, which can lead to further issues
Maintains your ability to stop safely in a straight line
We give a 2-year parts and labour warranty on Volkswagen parts fitted after the manufacturer's warranty has expired
|Tyre Replacement||At the right pressure, the compound rubber and scientifically
cut tread patterns add to your car's handling and comfort. Too much wear will
affect grip and safety as your car will become harder to handle. Incorrect tyre
pressures and/or uneven tyre wear will also increase stopping distances in wet
||If your tyre tread is below the legal minimum depth of 1.6mm,
your car won't pass an MOT test and you could be fined or get points on your
license. But for safety reasons we recommend changing them before the legal
limit is reached.
||We check your tyres for pressure, tread depth and wear of the
pattern. If they need replacing we have a range of different options in stock,
depending on your car and type of driving.
||Every MOT test and service; and regularly by driver.
||Improves grip and stopping time, making driving safer
We have the right tyres for your car with a wide choice of competitively priced tyres to choose from (Continental, Goodyear, Dunlop, Fulda, Uniroyal and Mabor).
|Wiper Blade Replacement||The correct size of wiper blade for your windscreen is the only
way to keep it clear. Blades are made of rubber, so they wear over time and
become less effective. You may not notice they are worn until your visibility
||If the wiper blades don't make proper contact with the
windscreen, you'll get streaky or unwiped areas, which makes it hard to see the
road ahead. It is also part of your MOT test to have your wiper blades in good
||We check the wiper blades and if they are worn or broken we will
let you know before replacing them for you.
||At every MOT test.
||Genuine Volkswagen wiper blades are designed for your car and
the curve of the windscreen to avoid lifting and/or noise. So you can see
clearly even in bad conditions and drive safely
We promise to fit wiper blades (average part price less than £16) bought from us free of charge