Volkswagen Commercial Sevice Promise

Service Promise - Quote before Work

1. We will always give you a quote before we start work, so you understand the work required and how much you will pay.

Service Promise - Estimates for Additional Work

2. We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so.

Service Promise - An Appointment in 5 days

3. We will guarantee you an appointment within five working days when you book your vehicle in.

Service Promise - Courtesy Vehicle Offer

4. We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service.

Service Promise - Like for Like Replacement

5. If you vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like replacement, or the best alternative.*​*

Service Promise - Initial Diagnosis in One Day

6. If you vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within a maximum of one working day.

Service Promise - Genuine Volkswagen Parts Used

7. We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance.

Service Promise - 2 Year Parts and Labour Warranty

8. We will give you a two year parts and labour warranty**

Service Promise - All Work Explained

9. We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contract.

Service Promise - Complimentary Wash

10. We will always wash your vehicle free of charge following a service.

Terms and Conditions:

* Terms and Conditions apply. Ask your Van Centre for details

** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty.