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Our 10 point service promise​

Service Promise - Quote before Work

1. We will always give you a quote before we start work, so you understand the work required and how much you will pay.

Service Promise - Estimates for Additional Work

2. We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so.

Service Promise - An Appointment in 5 days

3. We will guarantee you an appointment within five working days when you book your vehicle in.

Service Promise - Courtesy Vehicle Offer

4. We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service.

Service Promise - Like for Like Replacement

5. If you vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like replacement, or the best alternative.*

Service Promise - Initial Diagnosis in One Day

6. If you vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within a maximum of one working day.

Service Promise - Genuine Volkswagen Parts Used

7. We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance.

Service Promise - 2 Year Parts and Labour Warranty

8. We will give you a two year parts and labour warranty**

Service Promise - All Work Explained

9. We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contract.

Service Promise - Complimentary Wash

10. We will always wash your vehicle free of charge following a service.