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Honda Accident Assistance

Hopefully, you'll never be in a situation where you'll need Accident Assistance. But if you are, then you'll need to know the details, and who to call. If you own a Honda, then you already have Honda Accident Assistance. So, if you ever need our help, remember it's just a phone call away.

Here are those all-important details.

For roadside assistance please call: 0800 521 728

Or download the Honda Assistance App.

Note: Even if your insurance company recommends or suggests a repairer, you do not have to use them.*


What will I get from Honda Accident Assistance?

​​​Fault​​Non-fault**
​Hassle free service including a 24/7 dedicated Accident Assistance support line​x​x
​Recovery of your vehicle if it can't be driven we'll collect it and deliver it to a Honda Approved Repairer​x​x
​Onward travel assistance we'll help you and your passengers get home or to your destination​x​x
​A replacement Honda (or something similar if one isn't available)​x​x
​Honda Trained Technicians​x​x
​Only genuine Honda parts helping maintain your vehicle's value and integrity​x​x
​3 Year Workmanship Guarantee​x​x
​No insurance excess to be paid​​x
​Repair progress updates​​x
​Advice and support for you​x​x


​​*We will always provide you with a like-for-like car, subject to availability this will be a Honda.

**A Non fault is whereby you are clearly not responsible for an accident, if there is any doubt or it was clearly your fault, you will be deemed at fault.
The services provided for Honda Accident Assistance are for customers who have either purchased their car after 31 December 2012 or do not have a Honda Replacement Vehicle Policy. Terms and conditions and entitlements for Replacement Vehicle Policy Holders will be in the welcome pack you received shortly after you purchased your vehicle from your Honda Dealer. If you do not have a Replacement Vehicle Policy please click on the link below for the full terms and conditions of using Honda Accident Assistance. Regardless of if you have membership Honda will assist you if you call 0800521728 and choose option 2.

What do I do if I'm in an accident?

  • Call 0800 521 728 (press option 2 for accident management).
  • Stay calm and move to a safe place.
  • Don't get involved in an argument.
  • Don't admit responsibility. Even saying sorry could be interpreted as you taking responsibility for the accident.
  • Exchange contact details with anyone involved.

  • Take the other parties insurance details.
  • Take names and contact details of any witnesses willing to give them to you.
  • Note where the cars collided.
  • Record any damage to your car and any third part vehicles (take photos if possible).

What details do I need to take down?

For third party details, you'll need:

  • Their name.
  • Address.
  • Phone number.
  • Car registration number.
  • Their insurance company and policy number.

It's wise to also get the name, address and phone number of any witnesses at the scene.​​

What other details do I need?

  • The speed you were travelling
  • The weather conditions
  • The point of impact on your vehicle and theirs
  • Any other additional notes that you think are relevant

If you have any questions, please contact Swansway Honda Bolton or Stockport, or please make an enquiry.

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