The Motability Scheme started taking applications again from customers looking to join the Scheme on 1 July 2020. Our showrooms are currently closed due to government restrictions but our Motability Specialists are still available to help you via digital means including telephone, email, video call and live chat. You are able to place your application virtually with one of our Motability Specialists and only attend our sites to collect your new Motability vehicle. Our service centres remain open as they have been for a number of months and are operating a COVID-19 safe environment. You can book a virtual appointment with one of our Motability Specialists.
Our physical showrooms are currently closed, except for Volkswagen Van Centre Liverpool. We are able to take Motability applications remotely via video appointments.Your vehicle handovers will be contact-free and take place in a designated handover area where COVID-safe measures will be in place.
If you do not want to place a renewal application at the end of your lease, please contact your selling dealership to make an appointment to return the vehicle. Alternatively, you can contact Motability on 0300 456 4566 to discuss arrangements.
Where possible, Motability and ourselves strongly recommend you to start searching for your next Motability vehicle in the usual way and place an order in the last three months of your lease.
Social distancing and disrupted supply chains from manufacturers have led to factories producing fewer cars than usual which will result in a shortfall of new car supply in the near future. It’s possible that deliveries of some new cars will be delayed. Others may simply not be available for the foreseeable future. And prices of other cars may, sadly, have to rise and this is likely to continue over the coming months. For these reasons you may want to consider choosing and ordering your next car now, rather than extending your lease.
The Motability Scheme remains open, you can place your Motability application with one of our Motability specialists digitally. Alternatively if you do not want to renew and would like to hand your vehicle back, please contact your selling dealership who will be able to advise you on the next steps.
The length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by our manufacturers during this time. It is worth checking with your Motability Specialist at the site to see if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay. There may well be a comparable car from a different manufacturer, so it is worth considering this before you place your order.
Motability are planning to pay the Good Condition Bonus on the original lease end date for your car. However, please bear with us and them whilst we work to make this process possible remotely.
Motability are introducing an option for customers to receive their Good Condition Bonus by bank transfer. For customers who are eligible, you will be contacted as you approach the original end of contract date with more information on what you need to do to receive the Good Condition Bonus this way.
You can still opt to receive the payment by cheque if you prefer, although please note that your cheque may take a little longer to arrive than usual. Please do not contact us or Motability, unless it is at least two months after your Good Condition Bonus was due and you have still not received your cheque.
Your lease includes insurance for up to three named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.
The RAC are on hand to help if you have a breakdown and need emergency help. Please call 0800 73 111 73
Our insurance partner RSA Motability are working remotely to help with any urgent insurance queries. Please call 0300 037 3737
Many Kwik Fit centres also remain open which offer a mobile service. Call the Tyreline on 0330 123 1531 or for mobile appointments 0330 123 1533. There may be reduced capacity in some Kwik Fit centres along with revised opening hours, so if you are planning to visit a centre please call the Tyreline in advance to make an appointment.
Our service centres are open and are operating with all COVID safe measures in place. You can book your MOT as usual.
Our service centres are open and are operating with all COVID safe measures in place. You can book your service or repairs as usual.
Should a customer pass away during their lease, a family member should contact us as soon as possible. The quickest and easiest way to do this is by filling out our Notification of a customer passing away form, alternatively you can phone us on 0300 456 4566, please bear with us as we are taking longer than usual to answer calls. We will then advise you of the next steps you need to take which usually means that we will arrange for the car to be collected within a few weeks, however at this time it may take longer for us to process this request.
If your lease is due to end before your reassessment, please contact us on 0300 456 4566 so we can apply a lease extension for you. The Department for Work and Pensions (DWP) have confirmed that they will continue to pay allowances where they have had to delay assessments.
If your lease is due to expire and you are unable to return to the UK, please contact Motability on 0300 456 4566 so they can apply a lease extension.
We are currently experiencing staff shortages and have limited availability on our phone lines. We have revised opening hours, which are Monday to Friday 9am to 5pm, but unless your call is extremely urgent, please do not call us at this time. We also have a webchat facility which might be quicker than holding for our advisors on the telephone.
We hope that you will find the answer to your query here or in our regular news updates which will be posted on the home page of our website. We will be regularly updating this page to ensure we cover the most frequently asked customer questions.