Motability Frequently Asked Questions

Answering the questions you may have regarding the Motability Scheme

When looking for your next or even first Motability vehicle, there are lots of things to think about and consider. At Swansway Motability, we understand the importance of being completely clued-up on any agreement you are about to enter so we have created this page to try and help answer some of your potential questions.


Still have a question?

Not to worry! If you have any further questions relating to the Motability scheme, contact your local Swansway Motability Dealer today to find an answer to your query.

Or if you have found the answers you need and now want to decide what car you would like, browse our latest Motability offers.

Am I eligible to join the Motability Scheme?

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To be eligible for the Motability Scheme your husband must be in receipt of one of the following, as well as have at least 12 months' award length remaining.

  • Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA) - As of 14th April 2021, this allowance is £62.55 per week.
  • Enhanced Rate Mobility Component of Personal Independence Payment (ERMC PIP) - As of 12th April 2021, this allowance is £62.55 per week..
  • War Pensioners' Mobility Supplement (WPMS) - As of 14th April 2021, this allowance is £69.85 per week.
  • Armed Forces Independence Payment (AFIP) - As of 14th April 2021, the mobility element of the allowance is £62.55 per week.

To find out if he is eligible, you can also take an eligibility test on the Motability website.

I receive the Higher Rate Mobility Component. Can I join the scheme?

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Yes. The Higher Rate Mobility Component of the Disability Living Allowance (HRMC DLA) is provided by the Department for Work and Pensions. This allowance can be used to cover the cost of a Motability Scheme lease agreement.

This allowance is currently £62.55 per week (as of 14th April 2021).

You may be aware that the government is gradually replacing the DLA with Personal Independence Payment (PIP) for disabled people aged between 16 and 64.

What is PIP?

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PIP or Personal Independence Payment is the new allowance which is gradually replacing Disability Living Allowance (DLA) for disabled people between 16 and 64 years of age.

Like DLA, PIP has two components: a daily living component and a mobility component. Each component has two rates of payment: a ‘standard rate’ and an ‘enhanced rate’ which will be the same amount as the DLA. You can lease a Motability Scheme car, scooter or powered wheelchair by using the Enhanced Rate of the Mobility Component of PIP, similar to the Higher Rate Mobility Component of DLA.

The Government started to replace DLA with PIP in April 2013 and in Northern Ireland in June 2016.

Can I get financial help?

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If you can't afford the right mobility solution to meet your needs, Motability the charity might be able to provide financial support. Their support includes a grant towards Advance Payments for cars, Wheelchair Accessible Vehicles (WAVs), driving lessons and adaptations.

What cars are available with seven seats?

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We offer a range of vehicles across our different brands that are available with on the Motability Scheme with 7 seats (or more). The Volkswagen Transporter Shuttle is a popular choice as well as the SEAT Tarraco. Take a look at them all in our Seven Seater Brochure.

Can I purchase a Nearly New/Used WAV?

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A Nearly New WAV is a WAV that has been handed back early (before the 5th year) and we do not keep a stock of these.

You will need to contact a WAV supplier or converter to get a list of what is available as the stock is always limited.

You can find your nearest supplier by entering your postcode here: https://findadealer.motability.co.uk/cars/search

Can I swap a named driver on my Motability vehicle?

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To do this, you will need to contact RSA Motability (RSAM). RSAM will need details of the new driver, including driving licence number, motoring convictions and any previous loss, damage or insurance claims in the past five years. In addition, the proposed driver must be able to speak to RSAM when you call so they can give consent for their details to be checked with the DVLA. Don’t forget that only drivers listed under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your Motability car.

To contact RSAM, you can call 0300 456 4566.

Can I add another driver to my Motability vehicle?

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To do this, you will need to contact RSA Motability (RSAM). RSAM will need details of the new driver, including driving licence number, motoring convictions and any previous loss, damage or insurance claims in the past five years. In addition, the proposed driver must be able to speak to RSAM when you call so they can give consent for their details to be checked with the DVLA. Don’t forget that only drivers listed under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your Motability car. To contact RSAM, please call 0300 456 4566

What brands do you offer on the Motability Scheme?

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At Swansway Motability we offer 6 different brands. Our brands include

Please note, Jaguar and Land Rover DO NOT participate in the Motability Scheme. We do not know if this is open to change in the future.

What is included with my vehicle on the Motability Scheme?

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As well as getting a brand new car for 3 years (5 years if your vehicle is a WAV) you will also benefit from:

  • 3 years servicing
  • 3 years warranty
  • 3 years insurance
  • 3 years road tax
  • RAC Motability Assist breakdown cover

No wonder we call it worry-free motoring!

What adaptations are available on the scheme?

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There are many adaptions available on the scheme including steering wheel balls, remote control devices and left foot accelerators. Many of the most popular adaptions are also available at no additional cost. Your local adaption installer or the Forum of Mobility Centres are the best places to start your adaption search.

Can I get adaptations without involving my dealer?

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Ordering adaptations through your dealer when you first order your car is the only way to take advantage of the great prices the Motability Scheme offers. You can arrange adaptations yourself during your lease but only through a Motability Scheme adaptations installer. The cost of any such adaptations directly to the installer. Remember to contact RSAM and our Customer Services team first, to ensure your insurance covers this.

How much is the Motability Good Condition Bonus?

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The Motability Good Condition Bonus is awarded to customers who hand their vehicle back in a good condition at the end of their contract. The value of the bonus is subject to:

  • How long you have been in the vehicle
  • All the eligibility criteria being met

If you are eligible for the Good Condition Bonus, you can choose to receive the payment by bank transfer or cheque.

Can I report misuse of the Motability Scheme?

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If you are concerned that someone is misusing any Motability Scheme vehicle, you must fill out a contact form on the Motability website.

What are my options at the of my Motability lease agreement?

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There are three options when you reach the end of your Motability lease:

  1. Lease another car. You can place a renewal application to lease another car on the Motability Scheme for another 3 years (or 5 years for WAV’s). Swansway Motability can offer you 6 brands to choose from on the scheme including Audi, Honda, Peugeot, SEAT, Volkswagen and Volkswagen Commercial Vehicles. Ask us about the offers available when you are ready to renew.
  2. You may be able to keep your current car for longer. If you are eligible for a lease extension, contact Motability Operations directly to talk about extending your lease until you are ready to change your vehicle.
  3. Return your car and have your mobility allowance reinstated.

I like my Motability vehicle and I want to keep it. What can I do?

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A lease extension may be possible for you when you reach the end of your agreement. With a lease extension you can continue to enjoy your vehicle with insurance, roadside recovery, service, maintenance and repairs as well as remaining in a vehicle that meets your needs. Contact Motability Operations directly to talk about extending your lease on 0300 037 0100.

Can I learn to drive in my Motability Scheme vehicle?

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Yes, you can learn to drive in your Motability Scheme car. Disabled drivers can take lessons from the age of 16. There can only be one learner driver on your Certificate of Motor Insurance at any one time and any other drivers with provisional licenses must be over 21 if you want them to drive your car.

Can anyone under 25 drive a Motability vehicle?

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Yes, the Motability Scheme does allow for drivers under the age of 25 subject to specific vehicle model limitations. Drivers under 25 are only allowed to drive cars, crossovers or SUV’s with an insurance group of 16 or lower and a maximum brakehorse power (BHP) of 120. In power speed (PS) this is 121. Check out our Cars for drivers under 25 Motability page here.