Start of the Warranty period:
The contractual warranty period starts from the date of invoicing to the customer.
Duration of warranty and mileage limits:
All Citroën Original Equipment Parts and Citroën Approved Parts come with a 1 year parts and labour warranty.
Exceptions to this are:
- Clutch kits > 2 years parts and labour limited to 36,000 miles
- Batteries > They are guaranteed for a set period within the following parameters
- 4 years in the case of Powercharge Premium Batteries except for taxis and commercial vehicles where the warranty is for 1 year
- 3 years in the case of Powercharge Plus Batteries. Use of these batteries is not guaranteed in taxis or commercial vehicles
- 2 years in the case of Powercharge Batteries. Use of these batteries for taxis or commercial vehicles is not guaranteed
The 12 months parts and labour warranty is only applicable if it is fitted in a Citroën Authorised Repairer such as Swansway Chester.
Where the customer believes they have a potential claim they must return to a member of the Citroën Authorised Repairer Network such as Swansway Chester and present the associated invoice. The Authorised Repairer will then carry out a technical validation to confirm the claim is valid.
If the part is then subsequently replaced, the warranty on this part will be for the remaining contractual period from the original invoice date.
The parts and labour warranty does not apply to:
- A repair done outside of the contractual period of the parts warranty.
- Wearing parts, the replacement of which is not the consequence of a failure and/or its environment but the result of normal wear.
- Adjustments, tuning or operations which form part of the normal servicing and maintenance of the vehicle.
- Provisional or partial repairs carried out to the customer’s instructions.
- Abnormal use of the vehicle causing failure of the part or abnormal use of the part (e.g. use of the vehicle in competition, incorrect use of brake and clutch functions etc.).
- Failure of the part if this is because servicing operations recommended by the manufacturer and carried out on the initiative of the customer, needed to ensure reliability of the part, have not been carried out.
- Noise and vibration related to the normal operation of the vehicle.
- Deterioration such as discolouration, alteration or distortion of parts due to normal ageing.
- Repairs following the use of poor quality fuels or non- approved additives.
- Any fluids that do not conform to the manufacturer’s specification (brake fluid, coolant, screen wash and car care products etc.).
- Failure to respond to an invitation from the manufacturer or its representatives for a vehicle update (campaigns).
- Parts have been modified outside the Citroën Dealer Network.