Citroën SimplyDrive FAQS
1. ELIGIBILITY AND TERMS
WHAT IS CITROËN SIMPLYDRIVE?
Citroën has developed Citroën SimplyDrive to offer customers an innovative option when purchasing their new Citroën. Citroën SimplyDrive provides 3 years of motor insurance, servicing, roadside assistance, warranty and road fund licence, all included in one fixed monthly payment.
Citroën SimplyDrive is available on one finance package – a Personal Contract Purchase.
WHAT DOCUMENTATION WILL I RECEIVE WHEN I HAVE TAKEN DELIVERY OF MY CAR?
- A welcome letter from Citroën – this will come from Citroën Financial Services
- Motor insurance policy documentation - this will be issued by Citroën Insurance
- Roadside assistance terms and conditions – this will be issued by Car Care Plan
- The Personal Contract Purchase agreement in the name of Citroën Financial Services, which will be supplied by your dealer
WHICH TYPE OF CUSTOMER WILL BE ELIGIBLE FOR CITROËN SIMPLYDRIVE?
The Citroën SimplyDrive product is available for retail customers on Personal Contract Purchase - provided you are resident in Great Britain.
WHAT HAPPENS AT THE END OF A CITROËN SIMPLYDRIVE CONTRACT?
At the end of the three year period you have the following options:
- Part - exchange the vehicle with your local Citroën dealer.
- Pay the optional GFV payment and own the vehicle outright.
- Hand the car back to Citroën Financial Services. Subject to mileage and condition.
WHERE CAN I READ THE TERMS AND CONDITIONS?
You can read the Citroën SimplyDrive terms and conditions here.
2. INSURANCE INFORMATION
DO I NEED TO DO ANYTHING WITH THE INSURANCE IF THE DELIVERY OF MY CAR HAS BEEN DELAYED?
If the car is delayed you must contact Citroën Insurance to amend the Citroën Insurance policy BEFORE the policy start date and inform them of the revised delivery date. Failure to do so will mean you may not be covered for the full term. Or if you prefer, you can ask your Citroen dealer to contact Citroen Insurance on your behalf.
WHO IS ELIGIBLE FOR INSURANCE?
- Citroën/DS PureTech 68, 75 & 82 petrol, BlueHDi 75 diesel models - Minimum age is 21 years with the maximum age being 75 years at the start of the contract
- Citroën/DS PureTech 92, 110 petrol & BlueHDi 110 diesel models - Minimum age is 25 years with the maximum age being 75 years at the start of the contract
- Citroën/DS THP 165, 210 petrol & BlueHDi 120, BlueHDi 150, BlueHDi 180 diesel models - Minimum age is 30 years with the maximum age being 75 years at the start of the contract
- For Citroen SimplyDrive Telematics on any C1, C3 & C4 Cactus, DS 3 minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance.
- Drivers aged 18 - 24:
- Must not have ANY driving convictions in past 5 years
- Must not have ANY Fault or theft claim in the past 3 years
- Drivers aged 25 - 75:
- Must not have more than 1 Minor Conviction (CU, MW, PC, PL, SP, TS & MR39 codes only) in past 5 years. Serious driving convictions will be declined
- Must not have more than 1 Fault or theft claim in the past 3 years
- Must have a minimum of two years no claim discount and be able to evidence this
- A maximum of one fault or theft claim per driver in the past three years
- All drivers must hold a full UK/EU licence, without Telematics this must have been for a minimum of two years
CAN ADDITIONAL DRIVERS BE INCLUDED IN THE CITROËN SIMPLYDRIVE INSURANCE POLICY?
Yes, up to a maximum of three named drivers are allowed in addition to the policyholder. These named drivers must meet the eligibility criteria and the policy covers only the use of your Citroën SimplyDrive vehicle.
HOW MUCH IS THE INSURANCE EXCESS?
Your excess is based on the youngest named driver on your policy (i.e. if you have a 22 year old named on your policy all claims, irrespective of the other drivers’ ages, will be subject to £500 excess) and is applicable per claim for any claim other than glass.
| Claim Excess | Drivers aged 18-24 | £500 excess |
| | Drivers aged 25-75 | £500 excess |
Excess details for glass are set out in the table below:
| Claim | Through Citroen Insurance's authorised supplier | Through a supplier not authorised by Citroen Insurance |
| Windscreen replacement | £75 | £150 |
| Windscreen repair | £10 | £40 |
WILL I EARN NO CLAIM DISCOUNT (NCD)?
Yes, provided you do not make a fault or theft claim. Only the policy holder will earn the NCD, any additional drivers do not earn NCD.
Please note that partial fault claims are treated as fault claims.
WHAT INFORMATION WILL I NEED TO HAVE TO HAND WHEN CALLING CITROËN INSURANCE TO SETUP MY CITROËN INSURANCE POLICY?
- Approved Finance Application Number
- The Dealer Code
- Full Vehicle details including registration and chassis number
- Any motoring convictions/points on the licence of all drivers in last five years for all drivers
- Any accidents or claims including glass damage in last three years for all drivers
- Details of no claim discount held
- Agreed collection date for the vehicle
- Licence details of all drivers
- Names, ages and occupations of all drivers
CAN I KEEP THE NO CLAIMS DISCOUNT NEEDED FOR MY CITROËN SIMPLYDRIVE INSURANCE POLICY RUNNING ON ANOTHER VEHICLE?
No, no claim discount entitlement cannot be used on more than one vehicle at a time. The no claim discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.
WHAT DO I NEED TO PROVIDE CITROËN INSURANCE AS PROOF ON MY NO CLAIM DISCOUNT?
Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your no claim discount and include the following details:
- Previous insurer's name
- Previous insurer's policy number
- Your name
- Policy expiry date
- Number of years no claim discount
Please remember to include your Citroën policy number when sending us your proof of your no claim discount.
We accept original or copies of documents in the following ways:
- Post – Citroën Car Insurance, Business Support, PO BOX 3155, Bristol, BS1 9GU
- Email – CitroenNCDproof@ukipartnerships.com
- Fax – 0245 246 1021
Your no claim discount must be from a valid UK insurer and earned not more than 2 years ago. Your no claim discount must be expressed in number of years.
WILL CITROËN INSURANCE ACCEPT NO CLAIM DISCOUNT EARNED AS A COMPANY CAR DRIVER?
Yes, Citroen Insurance will accept no claim discount earned as a company car driver provided that you can provide a letter from your employer or their company car scheme administrator on their company letter headed paper stating:
- You have had sole use of a company car for the period claimed (access to pool cars is not accepted)
- You had personal as well as business use of the vehicle
- You have given up use of the vehicle within the last 12 months (meaning company car no claim discount can be no more than 12 months old)
- You were claim free for the previous 2 years or more
WHICH COUNTRIES CAN CITROËN INSURANCE COLLECT NO CLAIM DISCOUNT FROM?
Citroën Insurance can only accept no claim discount earned in Great Britain and the Republic of Ireland.
CAN I USE NAMED DRIVER NO CLAIM DISCOUNT OR OTHER NO CLAIM DISCOUNT FROM SOMEONE ELSE'S POLICY TO APPLY?
You cannot use your NCD on more than one vehicle. The no claim discount you are using to support your Citroën SimplyDrive Insurance application must be available to use from the start date of your Citroën SimplyDrive Insurance policy.
You cannot use NCD from someone else's policy.
WILL MY POLICY COVER ME FOR DRIVING OTHER CARS?
Yes, you the policyholder may be covered on a third party basis for emergency use as defined in the motor insurance policy.
END OF CONTRACT? ( AND EARLY SETTLEMENTS)
If the Citroën SimplyDrive agreement is settled early you still have the option to keep your motor insurance going by continuing to pay your monthly insurance contribution. Your Servicing plan will be cancelled at the same time you early settle your agreement.
You may not terminate any other service (except your Motor Insurance) during the initial three year term.
3. SERVICE PLAN
WHAT IS THE SERVICE PLAN?
The service plan covers all routine servicing requirements as defined in the Vehicles Servicing and Warranty Guide. It does not cover tyres or wear and tear maintenance items.
IF I AM DUE A SERVICE AT THE VERY END OF THE CONTACT PERIOD WILL THE SERVICING PLAN COVER THIS FINAL SERVICE?
Vehicles will generally benefit from the 1st service at the end of year one and a second and third service at the end of years two & three. However, servicing requirements can vary between vehicle models and engines so please refer to your Servicing Warranty Guide.
4. ROADSIDE ASSISTANCE
WHAT COVER DOES THE ROADSIDE ASSISTANCE PLAN PROVIDE?
- Assistance from home
- Roadside Assistance
- Recovery
- Onward travel
- European Cover
5. TRAVELLING ABROAD
CAN I TAKE MY CAR ABROAD?
Yes, but you’ll need to contact Citroën Insurance and Citroën Financial Services first as an additional premium may be payable, depending on the time spent abroad.
6. ROAD FUND LICENSE
HOW DOES THE PAYMENT PROCESS FOR A ROAD FUND LICENCE WORK?
Your first year of road fund licence is provided as part of registration process for your new vehicle. Your dealer will provide you with a cheque to cover the cost of your second and third years’ car tax at the time you take delivery of your vehicle.
WHAT HAPPENS IF THE ROAD FUND LICENCE INCREASES IN PRICE FOR THE SUBSEQUENT YEARS?
The additional cost would have to be paid by you. However, if the cost reduces then you will benefit and retaining the difference.
