Meet the Service Team

We have a service team based at each of our dealerships who look after our customers when having repair work done on their vehicles.

As a Service Advisor you would be the main point of contact for the customer, when having repairs on their vehicle, which is why great communication skills are essential in this role.

If you're looking for a career in Service, send your CV to our HR department and we'll contact you the next time there are vacancies in one of our teams.

What skills would I need to join the team?

  • Good computer skills
  • Excellent communication skills
  • Excellent organisation skills with the ability to multi-task
  • Excellent time management
  • Excellent eye for detail
  • GCSE (grade A to C) in Maths and English or equivalent
  • Team player skills

What should I expect my role to involve?

  • Meeting and greeting customers
  • Booking customer vehicles onto the workshop system
  • Arranging service loan cars
  • Scheduling and appointment management
  • Calling customers to gain authorisation for the completion of work invoicing
  • Explanation of repairs and work completed on cars to customers
  • Managing the tracking of customer vehicles from booking to handover

What do we look for in a Swansway Service Advisor?

As the role is very customer facing we would be looking for people with a warm and friendly nature, whilst portraying a professional image to all customers. We're always looking for enthusiastic people who are hard working and embody Swansway's Values.

See what they have to say...


"I've found the right business and the right role for me, that said I do have ambition and I'm keen to progress to become a Service Manager, and I know that with Swansway that is definitely a future possibility."

Esther Sellers, Service Advisor at Crewe Audi


"My team and I are honestly like a family, we all look out for one another, and help each other out."

Kim Preece, Service Advisor at Crewe SEAT


"There are plenty of opportunities with Swansway where not only can I really grow and develop my career, but my experiences as well."

Andrew Stickland, Service Advisor at Stafford Audi