There are a variety of roles in our customer service teams, from Customer Arrival Hosts to Customer Delight Managers. Despite the different roles, one thing everyone has in common is that the customers are always put first.
The nature of the job means that great communication skills and an ability to resolve problems easily are an essential.
If you're looking for a career in customer service, send your CV to our HR department and we'll contact you the next time there’s a vacancy in one of our teams!
As you will be chatting to a lot of customers it is essential to have excellent communication and people skills. Customer issues/ problems are going to occur, it is your job to solve this problem in the best way. This is why high attention to detail and strong listening skills are very important within this role.
We need our Customer Service team to full of friendly, approachable people who are there to solve any problems a customer may have.
Embodying Swansway's Values is important in every role at Swansway, but even more so in the Customer Service department. Caring about your customers, being honest with them about any problems and being proud to have done a good job!
"Having worked within the customer service arena for 30 years, it is great working for a company who truly understand that both customers AND the staff are the lifeblood of the business. Swansway creates a great working environment to ensure the staff can give the best possible service to our customers."
Sue Cook, Group Customer Delight Manager