Warranty Administrator at Crewe Audi | Swansway Garages
Location Crewe
Brand Audi
Department Service
Salary £18,000 to £22,000
Closing date 14/02/2018



£18,000 - £22,000

We are currently looking for a Warranty Administrator to join our team at Crewe AUDI, reporting into the After Sales Manager you will be working with the after sales team and workshop to ensure our warranty records are correctly administered and maintained.

Your responsibility will be to ensure that all warranty submission including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You’ll do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date.

Working closely with frontline staff you’ll give regular support and guidance for warranty work that is carried out and you’ll be looking for ways to continually improve processes and systems. You’ll be organised and be ready to be audited at any time.

Day to day responsibilities will include:

  • Completing all warranty claims
  • Providing feedback to frontline service teams
  • Ensuring all work is up to date and audit ready
  • Working with the After Sales Manager of claims validity
  • Reconciling of all records

We are looking for you to have worked in a Warranty Administration role at a main dealership. You should be experienced in associated computer systems and used to working in a fast paced environment. You should be well organised and understand the warranty and after sales process.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Childcare vouchers
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further


Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Join the family; apply today

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