Location Crewe
Brand SEAT
Department Service
Salary Up to £15,600
Closing date 24/04/2018

Trainee Service Advisor

Crewe SEAT

Up to £15,600

Swansway Group is a family owned and run motor group we specialise in new and used vehicle sales, service, accident repair and fleet sales. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade. Our brand partners are synonymous with excellence, innovation and excitement; Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

We are currently looking for a Trainee Service Advisor to join our team at SEAT, reporting into the After Sales Manager you will be working as part of a large team responsible for the service and after sales care of our customers.

As a Trainee Service Advisor you’ll be responsible for handling service enquires which maybe face to face, over the telephone or via email. You’ll also work hard to keep in touch with our customers to ensure we are their brand of choice when they need after sales support. Your main focus will be to ensure our customers needs are met at that our satisfaction scores remain consistent.

Day to day responsibilities will include:

  • Speaking to our customers about service requirements
  • Completing service pre-calls will clients and setting expectations
  • Ensuring customer satisfaction scores are maintained
  • Upselling of products and services
  • Becoming a SEAT product expect well versed with all features of our vehicles

We are looking for you to have experience of being a Service Advisor ideally within a dealership. You should be organised and excellent service should be at the forefront of your mind.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Childcare vouchers
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further
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