Valeter Job Description
To support the Aftersales department in vehicle cleaning ensuring that customer satisfaction is exceeded.
OBJECTIVES AND KEY TASKS
- Be responsible for the condition of all service vehicles delivered to the Audi centre including cleanliness, documentation, keys etc.
- Prepare vehicles in line with PDI and Audi requirements.
- Ensure any damage is notified to the relevant manager in order that appropriate action can be taken.
- Wash and valet cars in line with Audi standards
- Inspect vehicles with sales/service person prior to customer handover
- Ensure regular stocks of cleaning materials
- Assist in maintaining the Audi Centre clean and tidy
- Maintain safe working practices and standards of the Audi Centre.
MAIN JOB FUNCTIONS
- Customer Focus
- Team Orientation
- Quality Standards
Aware and understand how to deal with and interact with Audi customers
Work within the Audi team for the benefit of delivering high customer service standards
Carry out the job role to high standards