Location Crewe
Brand Audi
Department Service
Salary £19,000 - £21,000 (Dependent upon experience)
Closing date 01/01/2018

Audi Service Advisor position with Crewe Audi


  • To deal with customer requirements for service and vehicle repairs
  • To ensure customer requirements are fully understood and
  • To record vehicle details and service histories accurately and
  • Planning the optimum utilisation of workshop capacity
  • To carry out recall and workshop using ELSA
  • Actively support and implement the requirements of HSO and Customer Satisfaction scores

OBJECTIVES AND KEY TASKS

  • To ensure the departments presentation is maintained to the
  • To ensure the highest degree of efficiency and understanding of
  • To provide customer estimates according to company policy on
  • Where necessary, invite the customer to talk about a vehicles highest standard in line with company / manufacturers policies.
  • To ensure customer awareness of all products and services
  • To sell additional products, services and repair work in a
  • Implementation of company and Manufacturer service promotions.
  • Development of personal knowledge and experience in order to
  • To ensure accurate invoicing and job costing.
  • Cultivation of business relationships.
  • To ensure account customers have sufficient credit to enable all
  • Present invoices for payment to the customer providing an explanation of charges where required and making sure that the correct methods of payment are used.
  • Complete repair orders and inform customers of additional repairs needed including prices and delivery dates. Obtain written confirmation before ordering major units and obtain suitable deposits.
  • To ensure all cash sales are charged and money collected on completion of work.
  • Maintenance and analysis of customer files and their use for
  • To document all warranty, goodwill work as per manufacturers' requirements & dealership policy, and to ensure that all repair orders are correctly completed to ensure customers claims are processed fairly and in a timely manner to maintain the image of the franchise.
  • Maintenance of customer information on dialog.

MAIN JOB FUNCTIONS

Administration:

  • To ensure that customers vehicles need the repairs/servicing detailed on the job card and that customers sign the relevant section on the job card in agreement.
  • To ensure the customer is advised as to the type, range and cost
  • Agree method of payment before work commences and obtain repair order customer signature.
  • Ensure payment for repairs and service to vehicles is collected as per company policy.
  • To ensure correct procedures are adopted for verification of payment by cheque, credit card or charge card.
  • Ensure all warranty work has been identified, explained and signed for by the customer.
  • Load the workshop accurately using the agreed service loading system.
  • To accurately maintain document control systems.
  • To ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair.
  • To constantly review all areas of responsibility, and discuss with the Service Manager any ideas that may be had for improvement or change.
  • To ensure all additional work is authorised and accurately recorded
  • Maintain effective liaison with customers and other members of dealership staff.
  • Present completed vehicles to the customer, advising of any future requirements and ensuring customer satisfaction with the work carried out.
  • Ensure adequate display of promotional material is available for customer use.
  • To advise the Aftersales Manager of all customer problems and departmental problems.
  • To supervise and assume responsibility for customer vehicles, keys and workshop parking as well as the accurate recording and processing of daily cash and cheques.
  • Ensure any interpretation of warranty work and the policy on a warranty claim is clearly explained to the customer.
  • Ensure courteous use of telephone, adhering to company and manufacturer policies.
  • Maintain a high standard of dress and conduct at all times, and ensure the cleanliness of the reception area at all times.
  • Presentation of the capabilities of the department to the customer as a contribution towards the reputation of the dealership and services offered.

EXPERIENCE, QUALIFICATIONS AND TRAINING

  • To maintain acceptable standards of dress and conduct at all times.
  • Ability to communicate clearly and concisely with customers and other staff members.
  • Ability to accurately record all relevant information.
  • Ability to receive and register payment for work carried out, accurately and precisely.
  • Up-to-date knowledge of warranty procedures and documentation.
  • Up-to-date knowledge, where appropriate, of computerised recording procedures.
  • Ability to handle upset customers effectively.
  • Training in telephone answering techniques and customer satisfaction methods.
  • Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturers information bulletins and Service Information.
  • Completion of Manufactures training courses as appropriate.
About You * Required Information
Your CV

Max file size 10MB

Additional Information
Cancel