Location Crewe
Brand Accident Repair Centre
Department Reception
Salary Up to £20,000
Closing date 02/04/2018

Service Receptionist

Up to £20,000

9 month fixed term contract

We are currently looking for a Service Receptionist to join our team at Accident Repair Centre, reporting into the Office Manager you will be working as part of a team responsible for the service of our customers who are having their vehicle repaired.

As a Service Receptionist you’ll be responsible for handling service enquires which maybe face to face, over the telephone or via email, your role will be to ensure the customers vehicle is booked in giving the workshop all of the information required. When our customers drop off their vehicles, you will also ensure all paperwork is correct.

Day to day you will also deal with administration, completion of estimate paperwork and calling customers to arrange collection of their vehicles.

Responsibilities will include:

  • Speaking to our customers about service requirements
  • Signing in and out of vehicles
  • Dealing with day to day queries
  • Upselling of products and services
  • Keeping customers up to date

Ideally, you will have similar experience of working within a garage or body shop dealing with the booking in of customer vehicles. Above all, we are looking for someone with great customer service standards.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Childcare vouchers
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further


Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Join the family; apply today

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