Location Wrexham
Brand Volkswagen
Department Service
Salary £20,000- £22,000
Closing date 10/04/2018

Service Advisor

Wrexham Volkswagen

£20,000- £22,000

We are currently looking for a Service Advisor to join our team at Wrexham VW, reporting into the Aftersales Manager you will be working as part of a large team responsible for the service and after sales care of our customers.

As a Service Advisor you’ll be responsible for handling service enquires which maybe face to face, over the telephone or via email. You’ll also work hard to keep in touch with our customers to ensure we are their brand of choice when they need after sales support. Your main focus will be to ensure our customers needs are met at that our satisfaction scores remain consistent.

Day to day responsibilities will include:

  • Speaking to our customers about service requirements
  • Completing service pre-calls will clients and setting expectations
  • Ensuring customer satisfaction scores are maintained
  • Upselling of products and services
  • Becoming a VW product expect well versed with all features of our vehicles

We are looking for you to have experience of being a Service Advisor ideally within a dealership. You should be organised and excellent service should be at the forefront of your mind.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Childcare vouchers
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further


Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

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