SENIOR SERVICE ADVISOR JOB DESCRIPTION
You will be the principle point of contact for our customers, whilst we are servicing or repairing their vehicles. Demonstrating the very highest level of care and attention, you will manage our customers both face to face and over the telephone. You will be expected to completely understand their immediate needs and recognise the opportunity to provide additional services. You will work to tight timescales and thrive on the pressure of a busy service department. You will demonstrate a passion for our Brand and products, taking pride in working for Swansway Garages, with these values being evident in everything you do.
Day to day responsibilities
Based on your experience, your basic salary will be between £22,000 to £24,000
There is also a bonus system in place that could grow these earnings further, based on your performance.
Swansway Garages area family owned and run motor group. We’ve been in the business for over 50 years, so we know a thing or two about the motor trade. More importantly for you though, we also know a thing or two about creating a happy and motivated team.
We’ve won lots of awards - some national, some local, some industry, some not – but all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.
Our brand partners are synonymous with excellence, innovation and excitement - Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT - to name but a few. Couple this with our friendly, family feel and our values of Caring, Honest and Proud - and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List, for the last six consecutive years.
No matter what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.