Location Crewe
Brand Head Office
Department Service
Salary £16,500 basic
Closing date 01/02/2018

Retailer Support Executive Job Description

The Swansway Group have 22 motor dealerships located between Carlisle and Birmingham and representing 12 franchises - Audi, Jaguar, Land Rover, Honda, Volkswagen, SEAT, Citroen, Peugeot, FIAT, Volkswagen Commercial Vehicles, Chrysler Jeep and Alfa Romeo.

However, the bottom line is….no business is successful without its customers - and that’s where you come in !!

You will be responsible for keeping our state of the art workshops busy, by making bookings for customer vehicles that need servicing and repairing. You’ll be further responsible for keeping our showrooms full of happy customers through your excellent communications skills and sales ability.

Based at our Head Office in Crewe, in our modern office environment, you’ll be handling inbound enquires from our customers with the overall goal being to get them into our dealerships.

What you’ll need….

You’ll be a sales orientated person who thrives in a targeted environment, passionate about over achieving on those targets and looking to continually improve through a positive attitude, learning from a strong coaching structure and already possessing a solid work ethic.

Strong communication skills are essential. I want people who can build rapport with anyone and are not shy about asking for a customer’s business

What you’ll get in return….

  • You will be encouraged to succeed every single day and this is celebrated when it’s achieved
  • A full coaching set-up that has your back all day every day with 121 support. You will receive call coaching and a Personal Development Plans to make sure you develop personally and always know what is expected of you
  • The ability to develop within your role. There will be other opportunities within our Group and if you want this, I’m very happy for you to use this as a steppingstone to greater opportunity
  • Recognition through company incentives

Who are we….

A family run business where everyone is treated like family

You can find out all about us through the link below, please take the time to familiarise yourself with some of our company values if you are successfully picked to attend an interview:


Working At Swansway Group

Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Join the family; To Apply please email your CV to s.hrmailbox@swanswaygarages.com

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