This role will be working in partnership with Volkswagen in one of our Trade Part Centres (TPS). TPS sell genuine Volkswagen, Audi, Seat and Skoda car parts to business customers.
An opportunity has arisen to work in our newest Trade Parts Centre (TPS) in Carlisle. You will be responsible for managing a team of Parts Sales Advisors whose role is to deal with business customers who are looking to purchase Volkswagen group vehicle parts. The type of customers will vary from owner operators to large dealership groups.
At Carlisle TPS we stock parts and our driver team distribute the parts once the sales team has quoted and sold the parts, its busy role but very rewarding. We are soon to be moving to new premises which brings an opportunity for us to grow the business.
The newly created Sales Manager role will have a dedicated focus on driving the performance our Parts Sales Team and driving the profitability from our customers. Initially you will manage a team of five but we expect this to grow over the next twelve months.
Day to day you will be leading, coaching and motivating the team by performance management to optimise sales opportunities within our existing customer base. Our Parts Sales Advisors will be responsible for making both inbound and outbound calls as well as actively managing accounts.
Working as part of the management team, you will work collectively to drive creativity and people engagement. There will be times when you may have to cover in the absence of our Centre Manager
Setting and managing daily/weekly/monthly targets
Adhering to departmental KPI’s
Ensuring the department operation is GDPR compliant
Analysis of department performance
Offering coaching and personal development plans to maximise performance
Creating and implementing staff incentives
Manage positive relationships across the department parts network
Build relationships with large key customers
A minimum of 1 year experience in a team leader/supervisor/management role
Experience within a sales office experience
Previous experience of parts gained at a competitor or a franchise dealership
Proven experience of coaching and people development
Strong sales/negotiation skills
Hands on leader – used to working closely with their team
Ability to motivate others
Attention to detail
Can do attitude
Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!
We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.
Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, Fiat, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.
No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.
Join the family; apply today