Location Chester
Brand Fiat
Department Parts
Salary Up to £20,000
Closing Date 28/09/2019

Parts Advisor

We are currently recruiting for a Parts Advisor to join our team at Volkswagen Van Centre, reporting into the Parts Manager you will be working as part of a large team responsible for the sale of Volkswagen vehicles parts to both customers and the trade. You will be keeping up stock levels of parts across the dealership.

As a Parts Advisor you’ll be responsible for handling external sales enquiries for parts. You will also be working closely with the aftersales team in the dealership to understand what parts are required for the work that is coming into the dealership. Its important you understand stock management and build up a good working relationship with the external parts supplier.

Your role as a Parts Advisor will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times.

You will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Aftersales Manager.

Day to day responsibilities will include:

  • Ordering of parts
  • Stock management
  • Ensuring customer satisfaction scores are maintained
  • Upselling of products and services
  • Becoming a Volkswagen product expect

Your credentials:

We’re looking for you to have done a similar role ideally dealership environment. You should have a good understanding of parts ordering and be able to prioritise your workload efficiently.
You should be used to offering great customer service and working as part of a team.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further

Working at Swansway

Swansway Group is a family owned and run motor group we specialise in new and used vehicle sales, service, accident repair and fleet sales. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade. Our brand partners are synonymous with excellence, innovation and excitement; Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’re such a great place to work.

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