Location Crewe
Brand Head Office
Department IT
Salary £17,000 to £19,000 DOE
Closing date 28/09/2017

IT Support Engineer Specification

The Position

The IT support engineer will provide effective IT assistance across all aspects of the business. The position is responsible for supporting and maintaining the Microsoft Server

and Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.

Responsible to

This role reports directly to the IT manager.

Duties/areas of responsibility

Ensuring that a high level of customer service and support is provided to meet all internal and external requirements

Diagnosing and resolving technical issues, both hardware and software related; including new installations of hardware and software.

Setting up new users along with new laptops and desktops

Windows Server, Active directory and Microsoft Exchange maintenance, including fault diagnosis.

Completing internal equipment, network and user related moves, across all sites within the group.

Creating purchase requisitions for IT hardware/software

Ensuring licensing for all software purchased is recorded and maintained

Undertaking IT projects as instructed by the IT manager

Escalating IT issues to the IT manager where necessary

Providing assistance and support to IT department in IT-related matters

Preparing and updating documentation, meeting materials and correspondence

Performing administrative support duties, as required, to meet specific operational objectives

Performing miscellaneous job-related duties as assigned by the IT manager

Working extra hours to meet deadlines, as required and where reasonable


Experience supporting Windows PCs, Windows Server, Microsoft Active Directory, Microsoft Exchange and Microsoft Office platforms.

Experience in networking concepts, cabling, switching, patching and relocating equipment.

Knowledge of Windows desktop and server environments

Previous helpdesk experience.

Knowledge of how to build and repair desktops pcs and laptops where required.

Excellent customer service skills, along with the ability to explain technical issues to non-technical users

Full Clean driving licence as travelling to site will be required.

Provide product knowledge, guidance, and support to internal teams

General knowledge of industry principles, and willing to learn new technologies

High level of concentration and commitment

Dedication to problem solving, troubleshooting hardware and software faults

The ability to prioritise and manage tasks allocated

Ability to work on own initiative and manage tasks allocated

Working at Swansway Group

Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Join the family; apply today.

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