Location Stafford
Brand Land Rover
Department Customer Relations
Salary £25,000 to £30,000
Closing Date 03/08/2018

Customer Service Manager

We are currently looking for a Customer Liaison Manager to join our team at Land Rover Stafford. Reporting into the Head of Business you will be ensuring the customer satisfaction across the dealership.

As a Customer Service Manager you’ll be responsible for dealing with complaints within the dealership and ensuring any customer problems are rectified. You’ll work closely with all departments across the dealership and customer satisfaction will be your main priority.

Day to day responsibilities will include:

  • Resolving customer complaints both verbally and in writing
  • Agreeing compensation
  • Ensuring customer satisfaction scores are maintained
  • Coaching team members to deal with customer dissatisfaction
  • Updating all departments on customer feedback
  • Ensuring customer feedback is actioned

Your credentials:

We are looking for experience in the following areas:

  • Dealing with escalated complaints
  • Monitoring of customer satisfaction scores
  • Respond to customer feedback

Ideally, you’ll have experience within the motor industry although we are open-minded on your background. Customer satisfaction should be your passion.

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Highly rewarding bonus package
  • Childcare vouchers
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Opportunity to develop skills further

Working for Swansway:

Swansway Group is a family owned and run motor group we specialise in new and used vehicle sales, service, accident repair and fleet sales. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade. Our brand partners are synonymous with excellence, innovation and excitement; Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

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