Location Liverpool
Brand Liverpool VW Van Centre
Department Apprentice
Salary £4.35
Closing Date 31/07/2019

Apprentice Service Advisor - Liverpool VW Van Centre

Working at Swansway Group:

Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Why should I choose Swansway for an Apprenticeship?

Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to our loyal customers.

When you become a Swansway Apprentice you’ll be given all the support you need from our in-house support team to ensure you succeed with every step of your career with Swansway.

You’ll be given accredited training from some of the best brands in the industry including; Audi, Land Rover and Honda, at the end of your Apprenticeship you’ll gain a nationally recognised qualification in Customer Service, the training programme lasts for 2 years.

What will I be doing?

As a Swansway Apprentice Service Advisor you’ll be teamed up with an experienced Service Advisor who you’ll work closely with day to day and you’ll be learning tasks on the job.

Here is what a typical working week could look like:

  • To attend training at regular intervals as outlined by Assessors
  • Carry out necessary coursework and complete training courses in a timely manner
  • Maintain and develop skill levels in all aspects of customer service
  • To take an active part in upholding the company's health and safety polices
  • Speaking to our customers about service requirements
  • Completing service pre-calls with clients and setting expectations
  • Ensuring customer satisfaction scores are maintained
  • Upselling of products and services
  • Becoming a product expert well versed with all features of our vehicles

What’s in it for me?

You’ll be given a structured training plan and allocated an Assessor who will work closely with you to set work and assess your skill level. You’ll also be supported by a mentor and our in-house Apprentice Coordinator who’ll be on hand to give you support every step of the way.

We also offer a great salary so you can really ‘earn as you learn’ your salary will be reviewed upon completion of apprenticeship.

What do I need to apply?

  • Gained, or be working towards GCSE's 4-9 or A-C in Maths, English and a Science or Technical subject, or accredited equivalent
  • To be literate, reliable and eager to learn
  • A desire work as part of a team in a practical environment

The Swansway Group offers a range of benefits including:

  • Holidays that increase with time served + 8 bank holidays
  • Bike to work scheme
  • Company life assurance scheme
  • Company pension scheme
  • Discounts on Swansway Group products and services
  • Your birthday off

If you think Swansway could be place to start your career, apply today and join the family!

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