Location Stafford Land Rover
Benefits Bonus
Working hours Monday to Friday 8.00am to 6.00pm and Saturday 8.00am to 1.00pm (on a rota basis)
Salary £18,000 to £19,000 (Dependant on experience)
Closing date 31/12/2016

Service Advisor's Job Specification

Job Responsibilities:

  • Meeting and greeting customers 
  • Booking/Loading customer vehicles onto the workshop system 
  • Arranging Service Loan Cars – scheduling and appointment management 
  • Calling customers to gain authorization for the completion of work Invoicing – including explanation of invoices to customers 
  • Explanation of repairs and work completed on cars to the customer on their return 
  • Up-selling additional products to customers in relation to service and parts 
  • Managing the tracking of customer vehicles from booking to handover to customer

Person Specification

Key skills:

  • Previous experience of working in a Service Advisor position essential
  • Previous experience booking cars into a workshop environment
  • Previous experience arranging courtesy vehicles
  • Previous experience invoicing – including explanation of work completed
  • Previous experience contacting customers to gain authorization
  • Previous experience completing repair orders
  • Previous experience loading completed work onto a computer system
  • Previous experience up-selling additional products to customers in relation to the work completed
  • Ability to remain organised and methodical under pressure
  • Ability to manage a number of tasks at any one time through to completion
  • Previous experience of working with Kerridge would be highly advantageous.
  • Good computer skills – Microsoft Office Excellent organization skills with the ability to multi-task
  • Professional manner and ability to work using own initiative
  • Have an excellent eye for detail
  • Excellent time management and organisation skills
  • Must have GCSE (grade A to C) in Maths and English or equivalent
  • Willingness to learn
  • Excellent team player skills
  • Ability to work well under pressure

Working At Swansway Group

Swansway Group is a family owned and run motor group. We’ve been in the business over 50 years, so, we know a thing or two about the motor trade; and, more importantly for you, we also know a thing or two about creating a happy, motivated team!

We’ve won lots of awards; some national, some local, some industry, all of them recognise that we’re a dynamic, forward thinking business, delivering an excellent experience whether you’re a customer or an employee.

Our brand partners are synonymous with excellence, innovation and excitement, Audi, Jaguar, Land Rover, Jeep, Volkswagen, FIAT, to name but a few; couple this with our friendly, family feel and values of caring, honest and proud and you‘ll start to see why we’ve featured in the Sunday Times Top 100 Companies to Work For List for the last six consecutive years.

No matter, what your role, you’ll become part of the Swansway family, dedicated to delivering exceptional levels of customer and colleague delight.

Join the family; apply today.

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