As part of Swansway Group, it's our duty to assist our customers in making this happen, and to ensure the most tailored approach to doing so, we have our designated Motability Specialists ready and waiting to talk you through the details. You may be torn between a few models, or unsure of which drive appeals to you most, but we're here to help. We encourage our customers to test drive as many vehicles as they're able, and to take as long as they like in making their decision. Our specialists are here at every step of the way to advise you, because it's not just about finding a car, it's about finding the right car.
So, let's put a face to a name.
Ex-Goal Keeper for Wrexham FC, Phill is a true Wrexham lover through and through. As our Volkswagen Motability Specialist at our Wrexham branch, Phill is always one for being first in the door, as he lives just a stones throw away from the dealership!
Always keen to be first in line, Phill's smile is the first thing his customers see when entering the dealership, and its very contagious. His customers often comment on how friendly and welcoming he is, and that they thoroughly enjoy being in his company.
One of Phill's key traits is that nothing is ever too much. Although his days off are treasured as time to himself, it's never too much for him just to pop by to assist or answer any questions for a customers. As his home is within a three minute walk away, he tends to stop by to check up that everything is running smoothly, and he may even stay for a cup of tea with his customers!
Keen to keep on top of progress even when he's out of the office, Phill is always available to chat or talk things through, so if you catch a day when he's not in, you can be sure he'll be in touch none the less!
With experience in the automotive industry for many years now, Glenn has seen all aspects of what goes into making the ideal Volkswagen. Ex-bodyshop painter, Glenn's attention to detail is second to none, and he's known for checking over his cars with utter perfection. He'll never let a car leave the dealership with a flaw, and if he spots one he's sure to rectify it back to its pristine condition.
Motability Expert at our Wrexham dealership, in his free time, Glenn looks after his pet rabbit, Fluffy, and has some well deserved relaxation. With a sweet and welcoming demeanor, Glenn always ensures his customers are completely at ease when with him. He spends most of time getting to know his customers, and understanding exactly what it is they want from their car. After that, he narrows down the options.
Glenn encourages his customers to ask, ask and ask. No matter how small a query may seem, Glenn is ready and on hand to answer them. He'd much rather provide the answers to ten questions throughout the day, then a customer ponder on one question and be struggling to understand something.
Chef Dan is a well known figure as our Motability Expert at Wrexham Volkswagen. More often than not, the smell of freshly home-baked baguettes waft through the sales office and make everyone want to take a bite. This budding chef often goes out of his way to cook lunch for his fellow staff. From beef and onions to teriyaki style chicken, he cooks up a feast!
Although Dan caters for his team more often than not, he understands just how similar cooking a feast is, to choosing a new car. It's a tough choice, as the Volkswagen brand has over twenty four different models alone, but Dan is most known for his patience, and determination to find the exact perfect car to suit his individual customers down to the T.
He never leaves anything out, and just like making the perfect sandwich, he looks for the tiny details that make a huge difference to the overall product! But of course, buying a car is not the end. Dan ensures that each of his customers leave the dealership happy, and as true fans of the Volkswagen product. It will belong to them for a good while, and so to Dan, it's very important that his customers are just as passionate for the car as he is.
Although based in the heart of Wrexham, Motability Specialist Steve is actually fluent in Hungarian! Full of surprises, he loves seeing the faces of his two little girls when he comes home from work at the end of each day, more often than not with a different Volkswagen!
As a father, Steve knows just how important it is to find the ideal car to suit not just his one individual customer, but their family too. Space is essential, and comfort is necessary. One of his signature traits is his prolonged test drive, where he really encourages each driver to take a go behind the wheel, and to test out the different seats, front to back. This way, both he and his customers can rest assured that the car suits them, and they can picture themselves travelling in it so often.
Steve also advises his customers to pop back in with their children, to see what they think of the car for themselves. Sometimes overlooked, children tend to speak their minds, and so their first impressions are always important in the decision making process.
Besides, who wouldn't love a bright pink Beetle?
Motability Specialist at our Crewe Volkswagen, there's never a day that goes by when Simon doesn't come into work each morning with a freshly baked pie from his local butchers. Starting the day right, Simon is always ready to go from the start, and rarely appears to win down throughout the day. From start to finish, he's hands on, and is always keen to help anyone who needs assistance.
His approach is to give each and every customer his full attention. He doesn't let anything distract him and fully concentrates on the needs of his customers, and which Volkswagen would suit them best.
Simon's attitude is second to none, and he's known for his loyalty. If Simon says it will be done, it will be done. Whether it's a minor detail or a progress update, Simon will be the first to contact his customers to keep them in the loop. Nothing is ever missed by Simon, and his attention to detail keeps him on his toes! From squeaky clean alloys to a final signature on the paperwork, each car handed over by Simon is nothing but pristine.
As our Motability Specialist at our Crewe Volkswagen dealership, Mike is well known across the brand. His claim to fame is that when he was younger, he won a Butlins Holiday competition where he was named Bert's lookalike from Sesame Street!
Comedy genius, Mike is always having a giggle with his customers and loves to make people laugh. After that, his customers feel much more comfortable in the dealership, and feel confident in asking any questions they may have.
Mike is a keen fisherman, and so is very patient in finding the ideal car. Such a big decision takes time, and Mike is not one to rush. He understands that for his customers, a car is not just a car, it's an extension of their lifestyle, and so finding the one that suits them perfectly will take time. Still, Mike sticks by his customers at every step of the way, never leaving them in the dark.
Loyal and appreciative, Mike looks after his customers even after they have collected their new Volkswagen. After the sale is completed, the job is not over - his customers are still very much customers, and he still continues to assist them with anything they may need.
As Motability Specialists, our team keen to make their customers feel welcome and at home. Choosing a new car is a big decision, so let's make sure we find the perfect one.