Meet the Customer Service Teams

There are a variety of roles in our customer service teams, from Customer Arrival Hosts to Customer Delight Managers, but one thing everyone has in common is that the customers are always put first.

The nature of the job means that great communication skills and an ability to resolve problems easily is essential to the role.

If you're looking for a career in customer service, send your CV to our HR department and we'll contact you the next time there are vacancies in one of our teams.

What skills would I need to join the team?

  • Excellent communication and people skills
  • Excellent problem solving skills
  • Strong listening skills
  • High attention to detail
  • Understanding of the importance of excellent customer service
  • Excellent organisational and multitasking skills

What do we look for in our Customer Service team?

Someone with a friendly and approachable manner whilst being able to solve any customer problems that may arise would be essential. Embodying Swansway's Values is important in every role at Swansway, but even more so in the Customer Service department. Caring about your customers, being honest with them about any problems and being proud to have done a good job.

See what they have to say...


"Having worked within the customer service arena for 30 years, it is great working for a company who truly understand that both customers AND the staff are the lifeblood of the business. Swansway creates a great working environment to ensure the staff can give the best possible service to our customers."

Sue Cook, Group Customer Delight Manager