Location Blackburn Audi
Working hours Monday to Friday 8:00am - 6:00pm Saturdays 8:30am - 1:00pm
Salary £8400 dependant on age
Closing date 10/04/2017

Apprentice Service Advisor Job Description

MAIN PURPOSE OF JOB

  • To deal with customer requirements for service and vehicle repairs
  • To ensure customer requirements are fully understood and
  • To record vehicle details and service histories accurately and
  • Planning the optimum utilisation of workshop capacity in co-in an efficient and courteous manner to ensure a high standard of
  • customer satisfaction.
  • communicated in an effective manner to other members of the department.
  • effectively operate a customer follow-up system.
  • operation with the Aftersales Manager and Workshop Controller.
  • To carry out recall and workshop using ELSA
  • Actively support and implement the requirements of HSO and Customer Satisfaction scores

We are a family owned and run business and we have been in the motor trade for over 48 years. During that time we have held many varied franchises, run a contract hire business and been involved in many different aspect of the industry. Most importantly we have served many thousands of customers over those years, so we have a good understanding of what it takes to make and keep customers happy.

Our culture and values make us the perfect partner for the brands we offer: Abarth, Audi, Citroën, Fiat, Honda, Jeep, Land Rover, Peugeot, SEAT, Volkswagen and Volkswagen Commercial Vehicles. To enable us to give the excellent service that these products deserve we focus on employing the very best staff who can display our values of Caring, Honest and Proud. Through our staff we aim to make every customer contact with our company a great experience to ensure a long lasting relationship.

Our core values:

We work on the basis that if you look after the interests of the company – the company looks after you.

We want to replicate our previous success through development of our employees.

Staff development is key to our success with a huge emphasis on training and development.

We are a demanding employer who in return for high levels of commitment and performance will provide a stable working environment with opportunities for personal development.

We are dedicated to our customers and their satisfaction.

We are always looking to improve what we do.

If you want a good future and will embrace what we do you will have a great future with us.

A family, driven by passion, where people love to work and where customers are delighted to return.

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