Roadside Assistance

Overview

Even with a car as reliable as an Audi, you can still run into problems on the road – and even small problems can mean a big expense if you don’t have the right cover in place.

That’s why we’ve specially designed Audi Roadside Assistance to look after our Audi drivers, and their cars.

Flat tyres, flat batteries, even the wrong fuel – with Audi Roadside Assistance you can count on our dedicated patrols to come to your rescue time and time, and time, again. Whatever the time. Every hour of every day. You’ll have peace of mind knowing we’ll be there to help you, including:

✔ Audi-trained technicians with state-of-the-art diagnostic equipment
✔ Breakdown vehicles carrying Audi parts and tools
✔ Even more support from our support team – including dedicated customer service staff and engineers to provide technical advice and fault analysis
✔ Back up from the RAC fleet
✔ Cover for anyone driving your car, with your permission.

    Features and benefits

    Exceptional cover – 24 hours a day, 365 days a year.
    Our Audi Roadside Assistance offers you the extensive cover you’d expect – cover for any driver, for almost any occurrence, and for every hour of every day of the year.

    At Home
    One of our patrols will come to your rescue, even if you haven’t left home.

    Extra cover for extra peace of mind
    Your cover also includes Accident Assistance, Special Medical Assistance, Legal Advice and Caravan/Trailer cover.

    Onward Travel
    If we can’t fix your car at the roadside, and it can’t be fixed at a local dealership in time, we’ll provide a replacement vehicle for up to 48 hours or overnight accommodation for the driver and up to seven passengers. Alternatively, we’ll make travel arrangements for you, using the most appropriate means.

    Recovery
    If we can’t fix your car in a reasonable amount of time, or you’ve been involved in an accident, we’ll deliver your car to the UK destination of your choice.

    Roadside Assistance
    Roadside assistance anywhere in the UK.

    uropean cover
    Your Audi Roadside Assistance extends to Europe too. We have English-speaking Incident Managers who are available 24 hours a day and can arrange for your car to be fixed at the roadside or towed to the nearest garage. And if necessary, they can also arrange transport back to the UK for you, your passengers and your vehicle.

    Assistance when you need it

    For the first three years all new Audis come with free roadside assistance and recovery and as part of Audi’s ongoing commitment to providing you with complete peace of mind, our Used Car Guarantee also includes 12-months free Audi Roadside Assistance.

    Just a phone call away are 92 qualified Volkswagen Group dedicated Technicians and 130 Audi accredited RAC Technicians, all in specially equipped vehicles, and backed up by the might of the RAC's 1,750 patrols.

    By working in conjunction with RAC Motoring Services, your car will be covered anywhere in the UK and Europe, 24 hours a day, 365 days a year. See Terms and Conditions for a full list of countries covered.

    Whether you are outside your home or on a hard shoulder, if we can't fix your fault at the side of the road, we will move you, your car and your passengers to safety without waiting for an additional recovery vehicle.

    So in the unlikely event of breakdown, you’ll be back on the road in no time.