Swansway Group Achievements

Awards and recognition achieved across Swansway Group

 
 
Swansway continues to pick-up awards; many celebrate excellent levels of customer service, others are for talented, hard-working individuals, whilst yet more recognise the great working environment we try to provide. Suffice it to say we are proud of each and every one of them!

2015 has seen us reach number 34 in the Sunday Times best Companies to Work For List, the fifth consecutive year we’ve appeared on this prestigious list. 

“We are delighted to appear on the Sunday Times Best Companies to Work For TOP 100 ranking for the fifth consecutive year. The ranking is purely based on employee feedback, so, as a family business it’s great to know we are getting it right. We try to treat our employees as one big extended family and our consistence appearance confirms that’s how they feel.”

Swansway Group Director, John Smyth

The group is also in the Guardian Great Places to Work list at number 21 appearing for the third consecutive year.

 

From top right: Andy Barnes from Crewe SEAT receiving the AM Award for Best Dealership, Esther Sellers from Crewe Audi receiving the AM Award for Service Advisor of the Year and Jane Hargreaves from Wrexham Volkswagen receiving the Dealer Principle of the Year AM Award

From top left: Andy Barnes from Crewe SEAT receiving the AM Award for Best Dealership, Esther Sellers from Crewe Audi receiving the AM Award for Service Advisor of the Year and Jane Hargreaves from Wrexham Volkswagen receiving the Dealer Principle of the Year AM Award.

 

Having won the AM Award for Best Retail Group (Over 10 sites) in both 2013 and 2014 the group went on to win 3 more of the prestigious AM Awards; Esther Sellers from Crewe Audi won Service Advisor of the Year, Jane Hargreaves from Wrexham Volkswagen won Dealer Principal of the Year and Crewe SEAT won Best Dealership of the Year. 

“Our core values of caring, honest and proud, may sound a little old-fashioned in this digital age; but the proof is in the results, we’re delighted for everyone who’d been honoured in this way, they all absolutely deserve their accolades”

Swansway Group Director, David Smyth

Swansway Group Fleet won Best Fleet Dealer Group for Customer Satisfaction Award from Experteye for providing the best service to fleet drivers, this was voted for by over 6000 end users and as such is real coup.

Swansway’s Volkswagen dealerships, in Crewe and Wrexham, finished 1st and 2nd in the Volkswagen Balanced Scorecard results this year, earning Swansway the Volkswagen Dealer Group of the Year Award. These awards recognise great levels of customer service, so for us to come first and second out of 200 dealerships is a fantastic result.

The Group also won the Volkswagen Commercial Vehicles Group Performance Award; with our centres having achieved 1st, 2nd and 4th in the Volkswagen Commercial Vehicles Balanced Scorecard Results. On top of coming first in the rankings Liverpool Volkswagen Commercial Vehicles also received the Best Customer Satisfaction Award. Wrexham was second and Lancashire fourth.

Crewe and Stafford Audi have been commended by Audi for their great Aftersales service to customers, receiving Gold and Silver Aftersales Awards for their performance, with Crewe Audi placed at number 3 in the UK for overall customer satisfaction and performance.

Lee Yates at our Swansway Honda Manchester site has recently been recognised, for the second consecutive year, as the Honda Contract Hire Top Performer in the UK which tied in beautifully to Swansway Honda Manchester being crowned the Best Honda Contract Hire dealer at the Honda UK conference 2015. 

The Motor Trader Rising Star Awards are designed to recognise up and coming stars in the Motor Industry. Six awards were given in 2015 and three went to Swansway team members! Emma Goodall, Dealership Marketing Manager based at Head office; Josh Bloor, Sales Executive at Crewe Audi and Gary Wood, General Sales Manager at Wrexham Volkswagen.

Swansway Group operates 19 sites across 11 brands, including Abarth, Audi, Citroën, Fiat, Honda, Jeep, Land Rover, Peugeot, SEAT, Volkswagen and Volkswagen Commercial Vehicles.