Group Customer Delight Manager, Sue Cook, and Customer Liaison Manager, Liz Wainwright, welcome your feedback, both positive and negative; it enables us to see the things we’re doing well and also, the things we’re not doing so well.
Of course, we try our hardest to give our customers the best possible service, all the time; however, we’re honest and we do realise that, from time to time, things go wrong.
If you’ve not been completely satisfied with anything we’ve done for you, then we’d like you to tell us about it. If you need to complain, then, in the first instance, we recommend that you get in touch with the Head of Business at the dealership concerned. If their response or actions fall short of your expectations, then please let Sue and the team at Swansway’s Head Office know.